Frequently Asked Questions

Orders are typically processed
within 1–3 business days. Shipping timeframes vary depending on your location
and the selected shipping method at checkout.

Please allow additional time
during sales periods, public holidays, or peak shipping times.

Yes. Once your order has been
shipped, you will receive a confirmation email with tracking details.

Yes. We offer bulk quantities,
larger commercial dispensers, and 5L liquid products for commercial use.

Please contact Hayley at haycathelabel@gmail.com before
placing your order so we can arrange the most suitable and cost-effective
shipping option.

We do not offer returns or
exchanges for change of mind.

If your order arrives faulty,
damaged, or incorrect, please contact us within 7 days of receiving your order
and we will work with you to resolve the issue.

For full details, please refer to
our Refund Policy.

Bulk pricing may be available on
larger commercial orders depending on quantities purchased.

Please contact us directly to
discuss your requirements and request a custom quote.