Shipping policy
At HAYCA The Label, we aim to provide fast and reliable shipping across Australia and internationally.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and current carrier pricing. As shipping rates may change over time, the prices displayed at checkout will always reflect the most up-to-date shipping costs.
Australia Post is the default shipping carrier.
Processing Times
Orders are typically processed within 1–3 business days. During busy periods, launches, or sales events, processing times may be slightly longer.
Delivery Timeframes
Estimated delivery times are provided at checkout and may vary depending on your location and the shipping carrier.
Please note that delivery delays can occasionally occur due to circumstances outside of our control, including carrier delays, public holidays, or weather events.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
International Shipping
International shipping rates and delivery times vary depending on destination country and carrier availability. Any customs duties, taxes, or import fees are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. HAYCA The Label is not responsible for parcels delayed or lost due to incorrect address information provided by the customer.
Commercial & Bulk Orders
If you are interested in purchasing bulk quantities, larger commercial dispensers, or 5L liquid products, please contact Hayley at haycathelabel@gmail.com prior to placing your order.
Due to the size and weight of commercial orders, alternative courier options may provide a more cost-effective shipping solution. We are happy to arrange customised shipping quotes to help ensure the best possible delivery rates for your order.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
haycathelabel@gmail.com