Refund policy

At HAYCA The Label, we take pride in the quality of our products and want you to be happy with your purchase.

 

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.

 

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at haycathelabel@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once assessed, we will arrange a replacement, store credit, or refund where appropriate in accordance with Australian Consumer Law.

 

Return Conditions

To be eligible for a return:

• Items must be unused and in original packaging
• Products must be returned in the same condition they were received
• Proof of purchase is required

For hygiene and safety reasons, we may not accept returns on opened or used products unless they are faulty.

 

Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Original shipping costs are non-refundable unless required under Australian Consumer Law.

 

Commercial & Bulk Orders

Refunds or exchanges are generally not available for bulk, commercial, or customised orders unless the products are faulty or incorrect.

 

Contact Us

For any refund or return enquiries, please contact:

Hayley at haycathelabel@gmail.com